Our shipping time is usually 5-10 working days, which may vary depending on the country/region and product category.

Shipping costs are calculated at the checkout page and depend on the product category. For machines and accessories, you can see the shipping cost during checkout or contact us at info@bthocinglaser.com for details. Shipping for consumables is free.

Our products are shipped from China. Our shipping cost includes transportation fees, customs declaration, and clearance fees. Please note that this does not cover any import taxes that may occur in the destination country or region. For the specific shipping location of each product, please carefully check the details of the individual product.

Customs policies for all countries: For offline payment customers, customs duties depend on trade terms. If terms are FOB, CFR, or CIF, export duties are covered by us, and import duties by the customer. If DDP, all duties are covered by us. For online payment customers, export duties are covered by us, import duties by the customer. Please refer to our "International Commodity Tariff Rate Table" on our website for specific import duty rates.

For any questions about shipping or customs duties, please contact us at info@bthocinglaser. We offer personalized assistance to ensure you fully understand the costs involved in the purchasing and shipping process.

The return process depends on the order status. If the order is placed but not shipped, contact us immediately at info@bthocinglaser for a possible cancellation and refund. For delivered orders, contact us at the same email to initiate the return process. Returns must be completed within 15 days of delivery, and you will need to pay a service fee and shipping costs.

All returned products must be sent back within 15 days of delivery with the original receipt. Service fee rates vary by the product's condition and category. All products, packaging, and materials must be intact. Machines or accessories can only be returned if used less than 3 times. Note that individually purchased consumables are not returnable, and exchanges are not allowed after delivery.

Refund processing usually takes 10-15 working days. Service fees vary by the status and category of the product, for example, 10% for machines not shipped and 50% for accessories that have been opened but not used. Ensure all necessary information (such as packing slip, order number, and customer name) is included to expedite the refund process. Bank charges, taxes, and shipping costs will be fully deducted from the refund.

In some countries or regions, importing BOCTECH products may incur import taxes, which are the responsibility of the buyer (importer). We advise checking our "International Commodity Tariff Rate Table" on our website for specific import duty rates.

If the import is charged import taxes upon receiving goods, these taxes must be borne by the importer. We recommend understanding the import tax policy of the importer's destination before purchase to prepare for any costs.

You can place your order directly on our web-store or contact us at support@sbthocinglaser.com. We offer worldwide shipping for all our products.